In any form of business, great or small, customer service always play a very important role as that can be considered as the lifeblood of a business.
Customer service can be achieved in many ways, in whatever medium as long as there is a customer on the other line, so may it be a phone call, a chat, an email, or the most important one is a when you do face the customer in actual and give such service.
With different mediums where the customer service is provided, there are also different strategies on how it can be delivered or given to the customers where there are even more learnings, training, workshops, and even courses for it just to enhance and sharpen such skill to the employees. But then, it is important that you know about the importance of having this specific core skills so that you will have a solid foundation and understanding as to how it can be useful for any business.
The basics of customer service revolves in the different elements and one of these is respecting in a way that you make your customer feel important and appreciated making them feel valued no matter who they are.
When you show that you understand the customer, they will give you that benefit of the doubt and they will learn to trust you, and when you provide them that kind of understanding they need in what they are there for they will feel the comfort and ease as well. Always lend an ear to your customers, listen to them, do not interrupt them and if you do be polite at all times, when they vent outlet them, this is where the customers will know that they are heard and acknowledged.
Customers can feel how they are being treated by looking at you or sensing the tone of your voice, therefore make sure that either in good or bad conversation always maintain politeness in the way you respond, maintaining proper posture and neutral expression, as this will tell them that you are a controlled person and you are not swayed, thus will they also show respect to you.
Commit to the service that you promise to give and render, and you can even go the extra mile if need be, be helpful even in a helpless situation to encourage the customer to understand that something can always be done. The ability and tools, and resources to learn better and excellent customer service are endless, and when you do have all these you can be assured that you will get a positive feedback from customers, all the way.
Poor customer service drives the customers away, but excellent customer service attracts more customers and retains those that have been consistently patronizing your business.